Our items are NOT reserved while in your shopping bag. Once arrived in checkout page, your items are reserved for 10 minutes. If you do not complete your purchase within 10 minutes from arriving in the checkout page, your items are released and are made available to other customers.
HOW CAN I PAY?
We accept the payments by Mastercard, VISA, American Express, all major Debit Cards and PayPal.
IS VAT INCLUDED IN YOUR PRICES?
Yes, VAT is included in all our prices.
IS SHIPPING INCLUDED IN YOUR PRICES?
Shipping is not included in in the prices displayed but are added and shown in the checkout before you complete your purchase. While 'Free Shipping' we ship your orders free. Shipping fees are not inclusive import fees that may be charged by your country of residence when the package reaches your destination country.
WHAT CURRENCIES CAN I USE?
All prices displayed in the are in USD. As an international customer you can pay with your Visa or Mastercard as usual. can´t be held responsible for any variations in the exchange rate between the two currencies.
WHEN WILL I BE CHARGED?
All payments are handled by VISA, Mastercard or Paypal. Contact them for further information.
WHY HAS MY PAYMENT BEEN DECLINED?
does not handle payments. Contact your credit card company for further information
I HAVEN´T RECEIVED A ORDERCONFIRMATION
If you have not received your order confirmation from please check your spam filter to see if it has been marked as spam. If not please contact us and we´ll be glad to help you.
CAN I CANCEL MY ORDER?
We are not able to cancel or change your order.
HOW DOES YOUR DELIVERY SERVICE WORK?
All the orders are shipped from our Reunion island workshop.
DO YOU SHIP WORLDWIDE?
Yes, we ship worldwide.
WHAT ARE THE SHIPPING FEES?
Shipping Fees depend on your location. Our shipping fees do not increase with more items, even when you order several items at ones, shipping fee will stay the same.
FLAT EXPRESS SHIPPING FEES FOR WORLDWIDE SHIPPING
The World: $20
WHAT ARE THE ESTIMATE DELIVERY TIMES AFTER THE SHIPMENT?
The World: 3-8 days
DO YOU SHIP EXPRESS?
CAN I CANCEL MY ORDER?
You can cancel your order in 24 hours. We are not able to cancel or change your order once it is shipped. If you would like to return your order please see our return policy.
CAN I CHANGE MY DELIVERY ADRESS AFTER I ORDERED?
We are unable to cancel or change any part of your order including the delivery address or payment method once your order is complete.
Shipping charges will be added to your order and displayed in the total cost of your order. Shipping rates are not inclusive import fees that could be charged when the package reaches your destination country. During 'Free Shipping' your order will be shipped without a shipping fee.
TAXES AND DUTIES
All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package.